Privacy Policy

Welcome to Plant Wagon Store (“Plant Wagon Store,” “we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our e‑commerce website located at https://plantwagonstore.com/ (the “Site”), or purchase our products and services (collectively, the “Services”).

This Privacy Policy applies solely to visitors, users, and others who reside in the United States. If you are located outside the United States, please note that our Services are intended for U.S. residents.

1. Information We Collect

1.1 Information You Provide to Us

Account Information – When you create an account, you provide your name, email address, password, postal address, phone number, and any other information you choose to provide.
Order & Payment Information – When you make a purchase, we collect information necessary to complete the transaction, including billing and shipping address, items purchased, special card or bouquet messages, and payment details. Payment card data is processed directly by our payment processor; we do not store full card numbers.
Communications – Information you provide when you contact us via email, chat, social media, phone, or submit product reviews.

1.2 Information Collected Automatically

Device & Usage Data – IP address, browser type, operating system, referring URLs, pages visited, and the date/time of each visitor request.
Cookies & Similar Technologies – We use cookies, web beacons, and pixels to recognize your browser, improve site performance, and deliver personalized content and ads. You can manage cookies through your browser settings.

1.3 Information from Third Parties

Payment Processors & Fulfillment Partners – We may receive confirmation of payments, chargeback details, and delivery status.
Marketing & Advertising Partners – Demographic data, ad performance metrics, and leads generated via promotions.

2. How We Use Your Information

We use personal information to:

Provide & Improve Services – Process and fulfill orders, deliver flowers, manage accounts, verify identity, and improve website functionality.
Customer Support – Respond to inquiries, complaints, and requests.
Marketing & Promotions – Send newsletters, special offers, and product updates (with opt‑out options).
Analytics – Monitor usage and traffic patterns to enhance user experience.
Security & Fraud Prevention – Detect, investigate, and prevent fraudulent transactions and other illegal activities.
Legal Compliance – Comply with applicable laws, regulations, and legal processes.

3. Legal Bases for Processing (California & Other State Laws)

For residents of California and other U.S. states with privacy laws, we rely on the following legal bases:

Contractual Necessity – To perform our contract with you (e.g., fulfill orders).
Legitimate Interests – To improve Services, prevent fraud, and communicate with you.
Consent – When you opt‑in to marketing emails or consent to cookies.
Legal Obligation – Where processing is necessary for compliance with a legal obligation.

4. Sharing Your Information

We may share your information with:

Service Providers – Payment processors, delivery couriers, cloud hosting, customer support tools, and marketing vendors who process data on our behalf.
Business Transfers – In connection with a merger, acquisition, or sale of assets.
Legal Requirements – If required to comply with a subpoena, court order, or other legal process.
With Your Consent – Where you have expressly agreed to the disclosure.

We do not sell your personal information for monetary consideration.

5. Your Choices & Rights

Access & Correction – You may access, update, or delete certain account information by logging into your account.
Opt‑Out of Marketing – Use the “unsubscribe” link in marketing emails or adjust your account preferences.
Do‑Not‑Track Signals – Our Site does not respond to browser DNT signals.
State Privacy Rights – California, Colorado, Connecticut, Utah, and Virginia residents have additional rights, including the right to request disclosure of information collected, deletion, or correction, and to opt‑out of certain data sharing. To exercise these rights, contact us at contact@plantwagonstore.com

6. Data Security & Retention

We implement administrative, technical, and physical safeguards to protect your information. Despite these efforts, no method of transmission over the Internet or method of electronic storage is completely secure.

We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Children’s Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal data from a child under 13, we will delete such information from our records.

8. Third‑Party Links

Our Site may contain links to third‑party websites. We do not control, and are not responsible for, the privacy practices of such websites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy on this page and revise the “Last updated” date. Continued use of the Services after such changes constitutes acceptance of the new policy.